The Technical Helpdesk Support​provides first-level support to Clinical Trials personnel via phone, email, and chat, ensuring timely resolution of technical and operational inquiries. 

Essential Functions:

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Qualifications: