Job Description
Shift: 10p - 8a Monday - Thursday EST This position is Tier 1 supporting transport services and engagement with Local Exchanges Carriers (LECs) across the US. Day to Day included ticket updates and making escalations when needed internal and escalations with external vendors Communicating with management and peers when driving issues to resolution and first line defense when new issues are initiated though automation, reactive ticket creating and proactive ticket creation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, ...