Come join the dynamic Technical Support Team at BioCatch Operations and play a key role in facilitating and managing technical support and monitoring. Let your skill shine and be part of a team that ensures BioCatch’s service continuity while delivering a seamless top-class service to our valued customers.

Main Responsibilities

• Monitor our systems, and spot common trends and underlying problems.
• Gather technical information, investigate issues, resolve, and escalated priority problems.
• Provide reliable solutions to critical and high-impact customer issues.
• Enrich our tutorial documents, to nurture extended self-service capabilities of our external and internal customers.
• Work closely with our developers and technical teams to solve customer’s problems efficiently and improve our product.
• Communicate with our customers, about maintenance activities, requests and incidents.
• Attend customer troublesh...