Description
As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
A Technical Support Rep will:
● Enter and dispatch work orders
● Ensure that work orders have been received by subcontractors
● Verify the scheduled time and date of the work
● Enter accurate and complete notes in the system of correspondence with customers and subcontractors
● Act on all incoming phone calls
● Closing all service calls in the system when work is complete
TECHNICAL SKILLS
● Proficient in Google Gmail. Google Apps, & Google Earth
● Proficient in Microsoft Excel
● Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
● Familiari...