United States
Suitability/Public Trust
Fully remote
Information Technology
**Overview**
GovCIO is currently hiring for a Help Desk Analyst/IT Generalist to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
**Responsibilities**
The Help Desk Analyst/IT Generalist serves in a professional, exempt capacity and exercises independent judgment in supporting and maintaining critical operations for Veteran Affairs. Core responsibilities include:
+ Leading the daily management and resolution of help desk tickets, ensuring timely and accurate responses for end users.
+ Providing professional-level support and guidance to end users and stakeholders, including interpreting issues and determining appropriate resolution paths.
+ Evaluating, escalating, and coordinating complex issues with Veteran Affairs (VA) stakeholders as necessary.
+ Developing, maintaining, and improving help desk proces...