Key Responsibilities

Wireless & Network Infrastructure

• Install, configure, maintain, and upgrade wireless infrastructure including wireless controllers, network access management systems, and guest Wi-Fi networks.
• Deploy and support Wi-Fi access points (WAPs), radios, antennas, routers, switches, servers, printers, and endpoint devices.
• Conduct wireless site surveys, signal analysis, coverage testing, and network optimization.
• Generate heatmaps, survey reports, and infrastructure recommendations.

Technical Support & Troubleshooting

• Provide Tier 1, 2, and 3 support for wireless, fibre, and broadband connectivity issues.
• Troubleshoot and resolve complex hardware, software, and network-related incidents.
• Diagnose escalated technical issues and restore services efficiently to minimize downtime.
• Perform advanced fault-finding, device configuration, and performance optimization across ...