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TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

Company

TikTok

Location

Fontana, California

Posted

July 07, 2026

Position Overview

Team OverviewTikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. Responsibilities:
- Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide.
- Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel damage rates—to identify anomalies and drive continuous improvement.
- Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process.
- Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Minimum Qualifications:
- 3+ years of experience in quality ...

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