Title Officer Responsibilities

• Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience.
• Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying Underwriting Guidelines, as applicable, to all files.
• Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist, etc.).
• Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements.
• Accountable for maintaining up-to-date knowledge on all corporate and lender policies and procedures and applying them as applicable.
• Prepare applicable documents (i.e. mortgage document package, title change documents, etc.) as per respective lender program...