ROLE : Team Leader, Operations DESIGNATION : AM LOCATION : Gurgaon YEARS OF EXPERIENCE : 4+yrs Process Domestic or International: International Voice (AML/KYC) Banking Process Notice Period: Preferred Immediate or max 30days Shift Timings: Flexible 24x7 Transport Availability: One way Cab Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to direct reports, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement, implement corrective actions Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as nee...