Advance your skills with Toast as a Senior Software Engineer specializing in Care Experience. Shape solutions for care agents that support restaurants efficiently and reliably.
As a key member of the engineering team, you'll take ownership of the end-to-end development of agent-facing tools and integrations. Collaborate closely with product, care operations, and engineering teams, your work will redefine how care agents assist restaurants and impact thousands of businesses daily.
Key Responsibilities:
• Drive full lifecycle development of care agent tooling
• Build integrations between contact center and backend systems
• Ensure reliability of agent tools in high-throughput environments
• Collaborate to enhance agent workflows
• Mentor engineers while guiding technical decisions
Requirements:
• 5+ years of software engineering experience
• Expertise in Java or Kotlin
• Proven experience with complex systems ownership
• Background in third-party platf...