Job Description
Hardware Maintenance:
· Hardware problem diagnosis
· Replacement parts and materials are provided by Technology Engineers and/or Hardware Suppliers
· Replacement of hardware components under the direction of the CTSS team and the equipment's supplier (as required)
Software Maintenance:
· Aid engineers in software problem diagnosis.
· Aid engineers in operating system problem diagnosis.
· Implement solutions under the guidance of the ICIT team, engineer, and the equipment's supplier as required.
· Provide Anti-Virus Patching Services - based upon a maintenance schedule.
· Provide Operating System Debug and Patching Services -with concurrence and direction from CTSS, System LOB Owner, and Equipment Supplier.
Procurement, Auditing, and Documentation:
· Aid engineers in purchasing new equipment using the buyer's internal required process.
· Work with the team to purchase the required equipment via the buyer's internal business system o...