Step into the role of Operations Specialist in Toronto, ON, where you will optimize day-to-day operations in a hybrid working environment. You will monitor critical operational metrics and enhance marketplace efficiency.
This position requires 1-3 years of experience in operations, customer success, or logistics. You will act as a key support for merchant partners, utilizing your analytical abilities with Excel and SQL. Identifying and improving processes through data-driven recommendations will be part of your daily responsibilities.
Key Responsibilities:
• Track and assess delivery times and cancellation rates
• Serve as a point of escalation for restaurant partners
• Design and implement improved operational processes
• Analyze data to produce meaningful marketplace insights
• Collaborate with cross-functional teams to launch features
Requirements:
• Experience of 1-3 years in a similar operational role
• Bachelor’s degree in relevant discipline preferr...