Support Beneq’s Semiconductor ALD products throughout their lifecycle—from field issue resolution to continuous product improvement and future product development support
Act as a technical expert supporting customers, field service engineers, and internal teams
Diagnose and resolve complex equipment and process-related issues remotely and on-site
Lead and support root cause analysis and product reliability improvement activities
Collect and analyze customer and field feedback to identify improvement opportunities
Collaborate with R&D and Product Management to enhance product performance and serviceability
Participate in failure analysis, FMEA, and corrective action activities
Support new product introduction (NPI) and service readiness
Create and maintain technical documentation, troubleshooting guides, and training materials
Deliver technical support and training for internal teams a...
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