About the Role

We are looking for a passionate and proactive Learning & Development Specialist to join our Learning team. This role is responsible for designing, delivering, and continuously improving learning programs that enable operational excellence across global Player Support teams.

You'll partner closely with Operations, Quality, Workforce Management, and Client stakeholders to ensure employees are equipped with the knowledge, skills, and behaviors needed to deliver exceptional player experiences.

The ideal candidate has prior experience in Learning & Development within Customer Support, BPO, or preferably the gaming industry, and enjoys creating engaging learning experiences in a fast-paced environment.

What You'll Be Doing

• Deliver structured onboarding programs for new hires and backfill employees covering products, processes, systems, tools, quality expectations, and operational workflows.