Job Overview

On-site – Quezon City, 3‑5 Years of Experience, Bachelor’s Degree, Full‑time

Benefits

• Employee Recognition and Rewards: Performance Bonus, Incentives
• Government Mandated Benefits
• Insurance (Health & Wellness): HMO
• Work‑Life Balance

Training & Development Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On‑The‑Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per th...