Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Quezon City)

Nature of the Account: UK Financial Collections

Shift Schedule | Restdays: Shifting schedules, UK time

Educational Requirement:

• Graduate of Bachelor's Degree

Work Experience:

• At least 2 years work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
• Excellent communication & feedback/coaching Skills

Responsibilities:

• Training Delivery & Facilitation: Conduct classroom or virtual sessions for new hires, focusing on product knowledge,...