KEY OBJECTIVES:

Responsible for analyzing communication-related performance gaps and designing targeted learning interventions that enhance both oral and written English proficiency across the organization.

QUALIFICATIONS:

Education:

• Bachelor’s degree in Education, English, Linguistics, Communication, Journalism, Psychology, Human Resource Development, or related field.
• Additional training in instructional design, language facilitation, adult learning principles, or business communication is advantageous.

Required Skills:

• 3–5 years of experience in language training, learning and development, or communication coaching in a BPO or corporate environment.
• Demonstrated ability to analyze communication performance gaps and recommend appropriate training or development interventions.
• Expe...