Training and development specialist
Key Responsibilities
Deliver instructor-led training programs for dealership aftersales personnel, including Service Managers, Service Advisors, Warranty Administrators, and other dealership staff.
Facilitate classroom sessions, practical workshops, interactive activities, knowledge assessments, and trainee evaluations.
Coordinate all on-site training activities, including logistics, attendance tracking, and training administration.
Monitor trainee performance and collect dealer feedback to identify capability gaps and recommend continuous improvement actions.
Prepare training reports, assessment records, and dealership capability improvement analyses.
Adapt and localize global training materials to meet the needs of the Mexican market.
Develop training content covering service processes, customer experience, complaint handling, dealership operating standards, and customer satisfaction (NPS).
Collaborate with Af...