About the Role

We are looking for an experienced Training & Quality Manager to support our growing GenAI/LLM practice. The role will be responsible for driving training excellence, quality governance, process improvement, and performance management across large-scale operations.

Key Responsibilities

• Lead end-to-end training lifecycle management including certification and re-certification.
• Establish and govern quality assurance frameworks and performance standards.
• Drive Root Cause Analysis (RCA), audit readiness, and continuous improvement initiatives.
• Develop dashboards, reporting frameworks, and early-warning systems for operational performance.
• Manage calibration programs and ensure alignment between Training, Quality, and Operations teams.
• Partner with Delivery, Analytics, and Workforce teams to improve quality and business outcomes.
• Support large-scale program ramp-ups while maintaining ope...