🇺🇸 USAJobs.work

America's Job Portal

← Back to USA Jobs

Training And Quality Manager

Company

SYSGEN RPO

Location

makati, metro manila

Posted

July 01, 2026

Position Overview

  • Design and implement standardized onboarding programs for:
    • Claims adjudicators (Professional, Institutional, COB, Adjustments, Recovery)
  • Build structured training curricula, modules, lesson plans, and facilitator guides.
  • Develop knowledge, assessments, and certification requirements.
  • Establish formal certification and re-certification standards.
  • Ensure all accounts follow a consistent enterprise training framework.
  • Prioritize high-risk accounts and implement targeted training remediation plans.
  • Personally facilitate new hire and remediation training sessions as needed.
  • Conduct live QA audits and side-by-side coaching sessions.
  • Step into production (claims processing or call handling) when necessary to understand workflow challenges.
  • Participate in nesting, go-lives, and high-risk account stabilization.
  • Maintain working knowledge of all supported roles acr...

Ready to Apply?

Join thousands of Americans building their careers

Apply Now