What You Will Deliver Provide training and improvement programs to Customer Service Representatives (CSR) Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective Liaise with Senior Trainer to develop training solutions Conduct audit and assist in quality assurance Emphasize Customer Service Team’s standards and guidelines in the training programs Foster a sense of teamwork and continuous improvement in Customer Service Team Prepare periodic reports and presentations on management purposes Who You Are Holder of Associate’s Degree or above At least 1 year of training experience or relevant educational background, preferably with HK market experience Experience in developing and implementing learning & development programs is an advantage Good training & coaching and communication skill Strong sense of responsibility and problem solving skills Proactive to upscale and improve the existing training process and materials ...