The Red Hat Training and Certification team is seeking a customer-focused and results-driven individual to fill the role of Training Experience Specialist.

The preferred location is (Rome or Milan), with an option of partially working from home.

In this role, you will be responsible for fostering strong relationships with customers who have purchased Red Hat Training Services, whether it is standard ILT Classes, Certifications, Red Hat Learning Subscription or Training Units. You will develop learning plans to ensure their success and ultimately drive subscription renewals. You will also create and manage leads (inbound/outbound) and design, implement, and manage campaigns as part of lead generation responsibility. You will support Red Hat Training Resellers in their daily activities, QBR and act as first contact and escalation point.

**What you will do:**

+ Proactively engage with a high number of assigned customers to understand their learning goal...