**Job Description:**
**Job Summary:**

Facilitates training programs for multiple Centralized Services team members both virtually and in the classroom. Liaises with Operations and Project Managers as a subject matter expert representing training. Facilitates onboarding of new programs and/or continuous improvement initiatives by collaborating with business owners, Knowledge Management and Operations team members and support staff within the Centralized Services.

**Job Responsibilities:**

+ Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
+ Provides support to team members, after training has been completed, in the form of coaching and mentoring.
+ Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
+ Develops the expertise on new company’s pr...