Job Description

Job Summary

We are seeking a dynamic and experienced Training Manager to lead the development and execution of training programs for our Automotive Service operations. This role focuses on enhancing the capabilities of service advisors, technicians, and workshop teams to deliver exceptional customer service and meet OEM standards.

Key Responsibilities

• Conduct Training Needs Analysis (TNA) for service teams (Service Advisors, Technicians, Workshop Supervisors).
• Develop and implement annual training plans aligned with business goals and aftersales KPIs.
• Build competency frameworks and career development pathways for service roles.
• Program Development & Delivery
  • Design and deliver training programs covering automotive technical knowledge, service processes and workshop operations, customer experience and communication skills.
  • Collaborate with OEMs and external trainin...