Key Responsibilities:

• Design effective training modules and deliver for front-line retail staff including pharmacists and customer service executives.
• Conduct induction programs for new hires covering company values SOPs retail processes and customer service standards.
• Facilitate ongoing training sessions on soft skills behavioral competencies and conflict resolution.
• Provide targeted coaching and mentoring to improve customer handling upselling techniques and product knowledge.
• Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
• Ensure consistency in training delivery across multiple locations adhering to quality and compliance standards.
• Monitor and evaluate training effectiveness through assessments feedback and on-the-job performance metrics.
• Stay updated with industry trends in pharma retail and recommend enhancements to training content acc...