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Training Manager

Company

Life Pharmacy

Location

dubai, dubai

Posted

June 03, 2026

Position Overview

Key Responsibilities

  • Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives.
  • Conduct induction programs for new hires, covering company values, SOPs, retail processes, and customer service standards.
  • Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
  • Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
  • Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
  • Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.
  • Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics.
  • Stay updated with industry trends in pharma retail and recommend enhancements to training content accor...

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