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Training Manager - KL

Company

Teleperformance USA

Location

petaling jaya, selangor

Posted

June 04, 2026

Position Overview

The Training Manager typically works in an office environment but may also conduct training sessions in various
locations, including client sites. The role may require flexible hours to accommodate different shifts and training
needs.

Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.

Responsibilities:

  • Conduct thorough assessments to identify training needs across various departments and job roles
  • Analyze performance metrics, feedback, and skill gaps to determine training priorities
  • Design and develop training curriculum, materials, and resources tailored to meet specific job
    requirements
  • Create engaging and interactive training modules incorporating various instructional methods and
    technologies
  • Facilitate training sessions, workshops, and seminars both in-person and virtually
  • Deliver training content effectively to ensur...

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