Overview

The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.

Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.

Qualifications

Requirements:

• Bachelor's degree in Human Resources, Education, Business Administration, or related field
• Proven experience as a Training Manager or similar role in the BPO industry
• Strong understanding of BPO operations, processes, and technologies
• Excellent communication, presentation, and facilitation skills
• Proficiency in instructional design principles and learning management systems
• Ability to multitask, prioritize, and manage time effectively
• Analytical mindset with the ability to interpret da...