Training & Performance Supervisor - Weekend Rotating Schedule

Job Category: Technology Requisition Number: TRAIN

Posted: June 4, 2026

Full-Time

Location: Buckeye, AZ 85326, USA

Description

Essential Job Functions

• Maintain internal performance and quality standards set by management.
• Ensure that the processes, metrics and visibility are meeting expectations.
• Responsible for creating, maintaining and analyzing data related to client metrics, service and visibility.
• Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary.
• Assess support interactions based on established performance and quality standards
• Monitor trends and provide recommendations for the design and facilitation of forwarding and operations training courses and associated performance and quali...