Location: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C.
Schedule: Morning shift (6:00 AM – 3:00 PM, with flexibility in earlier and later shifts if needed)

We are seeking a results-driven Training and Quality Assurance Supervisor to lead and strengthen our Training and QA teams. This role is critical in driving performance, improving processes, and ensuring consistent service quality across operations.

The ideal candidate will combine leadership, analytics, and coaching skills to create effective feedback loops between training and quality functions, ensuring continuous improvement and alignment with client expectations.

• Lead, coach, and develop Trainers and Quality Analysts
• Oversee quality monitoring, audits, and performance evaluations
• Design and enhance training programs, QA scoreca...