SPA EXTERNAL POSITION POSTING

DATES POSTED: 06/26-07/07/2026




Job Title:
Training & Quality Assurance Specialist
Salary Range:
$88,023 - $110,232


Division: Customer Services Grade: SPA - 3

Schedule: Full-Time Shift: M-F; 1st Shift

Reports To:
Supervisor, Training & Quality Assurance
Job Code: 10013086




Position Summary
Under limited supervision, the Training and Quality Assurance Specialist is responsible for developing training documentation, delivering formal training in a classroom setting, and performing Quality Assurance evaluations for both new and existing employees across the Customer Services Division. This position will evaluate employees to identify performance gaps and strengths and collaborate with supervisors to assist employees in meeting or exceeding established performance standards. The Training and Quality Assurance Specialist will also p...