Training & Quality Assurance Supervisor
Location: Constantia Office Park Corner 14th Avenue, Hendrik Potgieter Rd, Weltevredenpark, Roodepoort, 1709, South Africa
Schedule: Afternoon/night shift (4:00 PM – 1:00 AM, with flexibility in earlier shifts if needed)
About the Role
We are seeking a results-driven Training and Quality Assurance Supervisor to lead and strengthen our Training and QA teams. This role is critical in driving performance, improving processes, and ensuring consistent service quality across operations.
The ideal candidate will combine leadership, analytics, and coaching skills to create effective feedback loops between training and quality functions, ensuring continuous improvement and alignment with client expectations.
Key Responsibilities
Lead, coach, and develop Trainers and Quality Analysts
Oversee quality monitoring, audits, and performance evaluations
Design and enhance training programs, QA scorecards, and evaluation frameworks
An...