Job Description and Qualifications

• Must be amenable to work 100% onsite at our WNS Bridgetowne Site.
• Facilitate training programs focused on Global Distribution Systems (GDS), specifically Sabre and Amadeus
• Certified in Sabre and Amadeus with a Corporate Travel Account experience.
• Lead onboarding and continuous training for process associates within the assigned line of business (LOB)
• Design, develop, and facilitate training modules (new hire, refresher, upskilling)
• Conduct training needs analysis and identify performance gaps
• Monitor and evaluate trainee progress and endorse for certification
• Partner with Operations, Quality, and Clients for process updates and calibration
• Maintain training documentation, reports, and learning materials
• Support audit and compliance requirements related to training