Purpose

The Training Specialist for the Collections unit is responsible for supporting resource management and overseeing training initiatives, ensuring alignment with IB’s collections strategy and the bank’s established policies.

Accountabilities

Act as a champion of a customer‑centric culture, strengthening client relationships and leveraging the Bank’s enterprise‑wide relationships, systems, and knowledge.

Lead role‑specific, general, and mandatory training programs within the Collections Center.

Review training materials, coordinate training activities as required, and ensure their effective execution.

Work closely with the Collections Model Design team to ensure appropriate training is delivered to staff on new initiatives, processes, and strategies.

Conduct follow‑ups, prepare reports, and maintain up‑to‑date training records for all staff.

Ensure consistent and performance‑driven training aligned ...