JOB OBJECTIVE
The main purpose of this position is to develop, coordinate and deliver training and refresher training to Facilities and Cleaning department. Oversee the delivery of the training programs for the Facilities team including housekeeping staff of Dubai Metro.
KEY RESPONSIBILITIES
STRATEGIC
Identify current and future training needs for Facilities Department staff in line with operational and competency requirements.Develop the competency matrix for all job roles within the Facilities DepartmentDesign and implement the initial training and refresher training framework for Senior Soft Services Supervisors, Soft Services Supervisors, Housekeeping Staff, Office Assistants Assistant Accommodation Managers and other outsourced staff.Draft, review, and continuously improve training and refresher training materials based on operational trends, audit findings, performance gaps, and as...