Join Trans Global Service as a Call Centre Operations Supervisor where leadership meets exceptional customer care. Lead a dynamic team focused on delivering outstanding appliance support and repair services.
In this operational leadership role, you will be responsible for guiding your call centre team, ensuring that performance standards are achieved, and customer service excellence is maintained. A background in call centres, along with experience in coaching and managing staff, is ideal for this role. Your strategic oversight will drive team success and customer satisfaction.
Key Responsibilities:
• Mentor and support agents to ensure high-quality customer service
• Onboard new hires and support their professional growth
• Track KPIs and provide feedback to enhance effectiveness
• Manage daily operations and service queues efficiently
• Resolve customer escalations and impactful issues promptly
Requirements:
• One or more years in customer service or call c...