Lead and mentor a team of Transaction and Accounts Associates handling customer inquiries and concerns across email, social media, and transaction-related workflows.
Oversee day-to-day operations to ensure all customer interactions are managed efficiently, accurately, and in alignment with company standards and compliance requirements.
Monitor and analyze workflow performance across channels (email, social media, transactions) to ensure timely responses, quality resolutions, and a consistent customer experience.
Identify recurring issues, process bottlenecks, and opportunities for improvement; implement strategies to enhance service delivery and operational efficiency.
Act as the main point of escalation for complex or high-priority customer cases, ensuring swift and appropriate resolution.
Collaborate with internal teams such as Compliance, Marketing, and Product to streamline processes, enhance customer ...
Ready to Apply?
Join thousands of Americans building their careers