Consistently display a professional attitude towards company employees, Consumers, Access Health, DSS and activities.

Process case maintenance transactions and perform all tasks accurately within the procedural guidelines and without errors.

Evaluate and determine eligibility of medical expenses for medical program.

Communicate with the client through verbal or written communication.

Screen Consumers by data entering information into Eligibility Determination System.

Meet or exceed the Daily Productivity standards for each task performed.

Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.

Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer’s needs.

Maintain a strong understanding and knowledge of the procedures and operating systems used t...