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Transformation Lead - Operational Processes
Description -
Job Summary

Lead AI-first transformation of Field & Channel operations, embedding automation, predictive insights, and agentic AI capabilities to deliver scalable efficiency, superior customer experience, and next-generation service models.

Lead end-to-end transformation of field and customer account management processes using AI, automation, and digital solutions
Drive continuous improvement initiatives across operations, focusing on cost, productivity, and customer experience
Identify and implement digital and AI-enabled improvements (e.g., process automation, insights-driven decision-making)
Partner cross-functionally (Field, Supplier Management, CX, Digital teams) to deliver end-to-end operational outcomes