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Job Title: Transition Manager / Senior Project Manager

Experience: 10+ years in Project/Program Management, IT Service Transitions, or related domains

Job Description:

We are seeking a skilled Transition Manager / Senior Project Manager to lead IT service transitions, ensuring seamless onboarding of vendor resources and operationalization of services. The ideal candidate will drive risk mitigation, governance, and knowledge transfer while collaborating with cross-functional teams to define KPIs, SLAs, and service stabilization strategies.

Key Responsibilities: Develop and execute transition plans for IT service onboarding. Ensure smooth knowledge transfer, documentation, and process alignment. Implement risk management and mitigation strategies. Define and monitor KPIs and SLAs for service stabilization. Establish governance mechanisms to track progr...