Key Responsibilities

• • Allocate jobs, routes, or tasks to operational staff.
• • Monitor workforce availability and resource utilisation.
• • Adjust allocations to accommodate changing operational requirements.
• • Respond quickly to emergency or urgent requests.
• • Ensure optimal deployment of personnel and equipment.
• Operational Coordination
• • Monitor live operations throughout the shift.
• • Maintain communication with drivers, field personnel, and supervisors.
• • Resolve scheduling conflicts and operational disruptions.
• • Escalate significant incidents to management where required.
• • Maintain shift continuity during staff absences or delays.
• Service Enquiries
• • Respond professionally to customer enquiries.
• • Provide accurate updates regarding service delivery.
• • Liaise with internal departments to resolve issues.
• • Ens...