The Role

As a Member Services Specialist, you will be the primary point of contact for Access members, organizations, and merchants. Your responsibility will be to provide world‑class customer service during every interaction. You will play a crucial role in fostering member loyalty and driving the usage of Access discounts and websites. This role primarily involves assisting customers over the phone, with occasional email support.

Key Responsibilities

• Provide exceptional customer service to Access members, organizations, and merchants via phone
• Spend 80–85% of your day assisting members through inbound calls
• Educate members on website usage and available merchant discounts
• Activate member discount cards
• Demonstrate problem‑solving skills when troubleshooting website issues with members
• Assist with various projects as needed
• Ensure consistent attendance and punctuality
• Guide ca...