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You will ensure high-quality service delivery, SLA adherence, effective workload management, team performance, and continuous improvement.
You will also support the commercial performance of the support function through monitoring billable time, utilisation, contracted versus actual effort, recovery rates, and support profitability.
This is a hands‑on leadership role suited to someone with strong experience in support operations or service delivery within a finance‑oriented environment, such as financial services, banking, payments, treasury, fintech, or financial systems.
A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.