Launch your career as a Junior Support Specialist at Trulioo in Vancouver, focusing on customer support and identity verification technology. This hybrid entry-level position emphasizes professional development and practical experience.
In your role, you'll be supporting customers with their interactions on Trulioo's platform, guiding them through challenges, troubleshooting issues, and ensuring open lines of communication across various teams. Utilize tools like Zendesk and Slack to make customer experiences smooth and efficient.
Key Responsibilities:
• Provide customer support via Zendesk and Slack
• Assist users during video calls with technical issues
• Troubleshoot and escalate technical complexities
• Work with teams to resolve customer problems
• Document interactions and solutions accurately
Requirements:
• 0-3 years in customer-facing roles
• Excellent communication skills in English
• Curiosity about technology and fraud prevention
• Strong...