Trust & Safety Specialist (E-Commerce)

Location: Hanoi, Vietnam

Workplace Type: Hybrid

Job Summary

As the Trust & Safety Specialist, you will oversee fraud management, risk control, and compliance operations. You will be responsible for defining risk appetites, building and optimizing risk models, ensuring trademark protection, and leading a team of specialists to mitigate (fraud/security/financial/compliance) risks on Platform Ecommerce.

Fraud Management & Risk Control

• Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls.
• Actively identify early signs of fraud and platform security risks (including out-of-process risks) to promptly implement countermeasures.
• Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behav...