Design and facilitate specialized training for Conversational Fluency and Vocal Delivery (Tone, Intonation, Articulation). Ensure consistent AI Persona Emulation (Teacher, Coach, Companion) for the Navi Live workflow.
Develop hands‑on simulation environments for high‑fidelity video production, precision temporal annotation (timestamps), and multi‑modal data capture.
Direct and produce all video‑learning assets, including screen recordings and voice‑over demos, ensuring all content is synchronized and scalable for global teams.
Own the end‑to‑end process for initial and continuous rater validation, integrating voice and video performance metrics into the scoring model.
Maintain and update all Product Knowledge Tests (PKT) and scenarios to reflect current ML policies and quality rubrics (e.g., Gemini usage restrictions and Feature Criticality modeling).
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