Overview

Senior Associate Customer Experience Technical Services (TS) Systems Integration Specialist – responsible for ensuring client solution requirements are resolved in line with Service Level Agreements. Performs configurations, installations, break/fix events and works towards associate to professional level certification while developing business knowledge.

Key Responsibilities

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle.
• Takes responsibility for problem resolution and troubleshooting during project lifecycle.
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover.
• Compiles and maintains project administration (Time Capture and feedback to stakeholders).
• Conducts elementary presentations wi...