We are seeking a personable, highly skilled, and extremely motivated Operations Manager to join our Technical Support Team. We offer competitive salaries and excellent benefits in a technologically stimulating environment. Primary job function involves extensively reviewing and auditing technical support team processes and procedure and providing a high level process improvement plans to be reviewed with the Technical Support Leadership team. Additionally, creating measurements on the approved process improvement plans given and measure its success.

Job Duties

• Operations Manager (TSR) will report directly to the Senior Director for Online Assessment in in the US.
• Responsible for the development and update of Online Assessment and Technical Support processes, standards and systems to ensure best practices are maintained.
• Responsible for ensuring a high quality of service is maintained by the Technical Support Team.
• operating guidelin...