Key Responsibilities:

• Support Content Creators and Influencers with subscription management, account management, and technical troubleshooting.
• Provide guidance on the use of marketing tools to enhance their platform experience.
• Perform outbound phone calls when necessary to ensure clients fully understand the information provided.
• Identify and resolve recurring trends and issues faced by multiple clients, especially within the SMB sector.
• Collaborate with internal teams to ensure timely and efficient resolution of client concerns.

Requirements:

• Fluent Turkish speaker with English proficiency (B2).
• Strong communication skills and a proactive approach to customer service.
• Experience in handling various types of customer inquiries.
• Ability to ...