Assistant Manager – Client Services

Department: Emirati Segment

Job Purpose

To manage the overall service and operational quality across the Emirati Gold portfolio. The job holder is required to enhance Emirati Gold Sales / Service and promote the cross selling of bank products to existing and potential priority clients, along with managing the service portfolio for any other channels as requested.

Dimensions

• Operating Budget
• Number of Staff: 1
• Capital Expenditure Budget
• Other

Key Result Areas

Relationship Management

• Work closely with Regional Area Managers/ Central Team and the Relationship Manager to identify desired service levels.
• Work on standardise overall client services across all Emirati Gold teams and contribute to developing and implement agreed actions.
• Ensure smooth flow of all applications and requests including account open...